Refund policy
Last Updated: August 2026
At LittleSora, we are committed to providing quality clothing and ensuring customer satisfaction. Please read this Return & Refund Policy carefully before placing an order through https://littlesora.com/.
1. Return Window
Customers may request a return within 10 days from the date of delivery.
2. Return Eligibility
Returns may be accepted only if:
- The wrong product has been delivered.
- The product is received damaged or defective.
- The product has a manufacturing defect.
To initiate a return, customers must contact our support team within the 10-day return period and provide their order details along with clear photographs or an unboxing video showing the issue.
3. Return Approval
All return requests are subject to verification and approval by NANCY.
Once the return request is approved and the returned product is received and successfully verified, customers may choose either:
- A refund to the original payment method, or
- An exchange
4. Exchange Timeline
Approved exchange products will generally be dispatched within 2–3 business days after verification and are typically delivered within 5–7 business days, depending on the customer's location.
5. Refund Timeline
Approved refunds will be processed within 5–7 business days and credited to the original payment method. The actual credit timeline may vary depending on your bank or payment service provider.
6. Non-Returnable Items
Returns will not be accepted for:
- Products that have been used, washed, or damaged after delivery.
- Products returned without original tags or packaging.
- Requests raised after the 7-day return period.
- Products damaged due to misuse or improper handling by the customer.
7. Cancellation Policy
Orders can't be cancelled once placed.
8. Contact Us
NANCY
Managed by DB CLOTHING
First Floor, D-30, Ashoka Road, Gupta Printers, Adarsh Nagar, New Delhi, North Delhi, Delhi – 110033, India
Phone: +91 99994 63459
Email: littlesorastudio11@gmail.com
Website: https://littlesora.com/